Terms & Conditions

1. About Us

Pearl Plastering Ltd is a company registered in England and Wales. These terms and conditions apply to all quotations provided and work undertaken by Pearl Plastering Ltd (“we”, “us”, “the Company”).

2. Quotations

All quotations are provided free of charge and are valid for 30 days from the date of issue. Quotations are based on the information available at the time of the site visit. If additional work is required that was not apparent during the initial survey, we will notify the client and agree any additional costs before proceeding.

A quotation does not constitute a binding contract until it has been accepted in writing (including by email) by the client.

3. Acceptance and Scheduling

Work will be scheduled once a written acceptance of the quotation has been received. We will confirm the start date and programme as soon as reasonably practicable. Start dates are indicative and may be subject to change due to weather (for external works), preceding trades, or other factors outside our control.

4. Client Responsibilities

The client is responsible for:

• Ensuring reasonable access to the property at agreed times
• Clearing rooms of furniture, belongings and valuables prior to work commencing
• Ensuring that any preceding trades (e.g. electricians, plumbers) have completed first-fix work before plastering commences
• Ensuring the property is heated and ventilated adequately during and after plastering to allow proper drying

5. Our Responsibilities

We will:

• Carry out all work to a professional standard using appropriate materials
• Take reasonable care to protect the client’s property and belongings
• Clean up on completion of each day’s work and on final completion
• Notify the client promptly of any issues or changes to the agreed scope
• Carry appropriate public liability insurance throughout the work

6. Payment Terms

Payment terms will be specified in the quotation. For domestic works, payment in full is typically required on completion. For larger projects, stage payments may be agreed in writing in advance. We reserve the right to charge interest at 8% above the Bank of England base rate on any overdue amounts.

We do not charge a deposit for domestic works unless specifically agreed in writing.

7. Variations

Any variations to the agreed scope of work must be agreed in writing before being carried out. Verbal instructions to vary the scope will be confirmed by us in writing before proceeding. Additional charges for variations will be discussed and agreed prior to the additional work commencing.

8. Guarantee

We guarantee our workmanship for 12 months from the date of completion, provided the work has been maintained in accordance with any aftercare instructions provided. This guarantee does not cover defects arising from movement of the building structure, subsequent works carried out by others, or failure of the substrate.

This guarantee is in addition to any statutory rights you may have as a consumer under UK law.

9. Liability

Our liability to you in connection with any work is limited to the value of that work. We will not be liable for any indirect, consequential or economic loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Cancellation

You have the right to cancel a contract within 14 days of acceptance under the Consumer Contracts Regulations 2013, provided work has not yet commenced. If you cancel after work has commenced, you will be liable for the reasonable costs of work done up to the date of cancellation.

11. Disputes

If you have a complaint about the work carried out, please contact us in the first instance at info@pearlplastering.co.uk. We aim to resolve all complaints within 14 days. If a resolution cannot be reached, disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Governing Law

These terms and conditions are governed by the law of England and Wales.

13. Website Use

The content of this website is for general information purposes only. While we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness or accuracy of any information on the site.